B2W Support Team

The only thing as impressive as the performance of B2W Software is the performance of the team standing behind it. Expertise, responsiveness and proven processes ensure that clients maximize their investment.

The B2W Technical Support Team is fast, friendly, and ready to exceed client expectations. Based at B2W headquarters in New Hampshire, the team also works in close cooperation with the Development, Sales, Implementation and Training teams to deliver a continuity of support that is a hallmark of the B2W client experience.

What Sets B2W Apart

  • Immediate access 24/7/365
  • A substantial support team based in New Hampshire
  • Two decades of construction-specific experience
  • Proven processes and best-practice knowledge

The 24-hour technical support that B2W offers is incomparable.

Nick Ginsberg, Brenner Excavating

We called B2W technical support at 2:00 in the morning, and they actually told us to send the estimate over to them. We E-mailed it, and within a half hour, they had sent it back and the problem was resolved. We won the bid the next morning.

C.S. McCrossan Inc.

B2W Software’s 24/365 technical support team is absolutely astounding – one of the best that I have ever dealt with.

Bob Geddis, Geddis Paving & Excavating

We installed an update for B2W Track during off hours on a Sunday to avoid interruptions. When the program would not open, we called B2W at 5:30 pm. By 6:30, the problem was rectified. We never expected to get a response that quickly, let alone a resolution.

Alex Kalmar, Steed and Evans (April, 2015)

We typically send an E-mail and get a call back within five minutes. Knowing the people on the other end of the line on a first-name basis helps too.

Bryan Theobald, Team Fishel