The support team is a big reason contractors love B2W
The only thing as impressive as B2W Software is the performance of the team standing behind it. You may not need it often, but it’s reassuring to know that world-class support expertise is a hallmark of the B2W client experience.
- Immediate phone and online access to live support 24/7
- U.S. based team at B2W headquarters in New Hampshire
- Coordination with B2W development, implementation and training resources for continuity
seconds – average phone wait time
minutes – average e-mail response time
Tech Support Customer Satisfaction
B2W support is absolutely the greatest I’ve ever seen from a software company. The tech staff knows its stuff. Whenever we call, we never have to escalate through multiple levels to get something resolved.
I called at exactly midnight. Seven minutes later I received a phone call back, and they stepped me through the solution on the phone. That level and dedication to customer service just doesn’t exist with the other software suppliers I’ve had experience with.
EPC Services Company
Accessibility to the full resources of the company and the enthusiasm for helping us succeed is the opposite of what you see with most software companies and really reflects the unique character of B2W as a company.