INSTANT ACCESS TO B2W EXPERTISE

Based in New Hampshire, the B2W Technical Support Team is fast, friendly, and ready to exceed client expectations 24/7/365. They’ve also built an advanced client community website with extensive support resources and best-practice knowledge.

Support Image

WHAT SETS B2W APART

  • Immediate access 24/7/365
  • A substantial support team based in New Hampshire
  • Two decades of construction-specific experience
  • Proven processes and best-practice knowledge

CLIENT COMMUNITY WEBSITE

This one-stop knowledge center makes it fast and easy to

  • Access information on implementation and account status
  • Track requests for support and services
  • Submit and track requests for new features
  • Connect with other users, the B2W team and best-practice information

The 24-hour technical support that B2W offers is incomparable.

Nick Ginsberg, Brenner Excavating

We called B2W technical support at 2:00 in the morning, and they actually told us to send the estimate over to them. We E-mailed it, and within a half hour, they had sent it back and the problem was resolved. We won the bid the next morning.

C.S. McCrossan Inc.

B2W Software’s 24/365 technical support team is absolutely astounding – one of the best that I have ever dealt with.

Bob Geddis, Geddis Paving & Excavating

We installed an update for B2W Track during off hours on a Sunday to avoid interruptions. When the program would not open, we called B2W at 5:30 pm. By 6:30, the problem was rectified. We never expected to get a response that quickly, let alone a resolution.

Alex Kalmar, Steed and Evans (April, 2015)

We typically send an E-mail and get a call back within five minutes. Knowing the people on the other end of the line on a first-name basis helps too.

Bryan Theobald, Team Fishel