B2W Software Employee Spotlight

How long have you been with B2W?

I joined the company in 2015.

What is your role with B2W and what do you like most about it?

I ensure the success and satisfaction of customers using B2W Maintain by providing exceptional professional services and improvement solutions pertaining to their specific requirements and expectations for the software. I also incorporate industry best practices for fleet management proven over time at other construction companies. I work with clients during the implementation and training phases but I also follow up to help them succeed and improve on an ongoing basis.

Working with existing and new customers is my favorite part of my job. No two are alike, and I enjoy helping them merge their software, processes and expertise to get real results.

What do you think makes the B2W team unique?

The depth and variety of experiences among the B2W team members – in heavy construction and in software development – really help us to understand the needs of our customers and improve our products.

What impresses you about the B2W clients you work with?

Our clients are extraordinarily knowledgeable about their industries and are fantastic to work with. They are passionate about their equipment, because it is so important to their success, so they get excited about opportunities to improve maintenance processes, uptime and costs.

Any insider tips on how contractors can optimize their B2W solutions?

One of my biggest suggestions is to have a software advocate. This person ensures that proper processes are in place to get the most use out of the software and continues to monitor the processes long after implementation to continuously improve.

Additionally, my top three recommendations are:

  • Build buy-in from as much of the staff as possible. Get them involved in the process.
  • Develop and document processes related to how the software will be used.
  • Follow up on these processes to hold employees accountable and continuously improve.

What did you do before working at B2W?

I worked 15 years in the heavy construction sector and had a record of success in helping organizations define needs and adopt solutions to improve equipment maintenance practices.

I have worked as a total process management consultant focusing on equipment maintenance solutions. Previously, as continuous improvement manager for a heavy highway construction enterprise, I led a methodical evaluation of maintenance management options and the adoption of a software based program for a fleet of more than 300 pieces of equipment. That program allowed the company to convert a $1.3 million loss in its maintenance and repair operations into a $200,000 gain in the first year.

I also served as controller for a crane and rigging company. I have a master’s degree in organizational leadership and a graduate certificate in teaching and learning from Norwich University and a bachelor’s degree in accounting from Siena College.

What’s your favorite thing to do outside of work?

I like to read, spend time with my family and watch my three boys sporting events.

Is there one TV show you never miss?

I don’t have a favorite TV Show, but I will binge on the latest NETFLIX series.

What is your personal motto?

Never stop learning.

Please click to connect with Jennifer on LinkedIn

Greg Norris